How long will my order take?

For orders placed on weekdays before 14:00 (GMT) we will dispatch your order on the same day.  Otherwise we'll dispatch it on the first working day after placement. 

Order Confirmation

Once an order has been placed and payment received, you will receive a confirmation email.  We will also send you status and dispatch notification emails to keep you updated with your order progress.  If you do not receive email notifications please check your email spam folder.  You can always contact us by email at:

Order Changes

To update or cancel an online order please contact us providing us with your order reference number.  In the case of a product no longer being available, we reserve the right to cancel the order and issue you a full refund.

Order Information

Should you require any other information about your order please send email to us at:

Customs and Import Charges

Please note that all custom charges and import charges are not paid by Saikel.

Shipping Address

Please ensure that when placing your order you provide us with the correct delivery details.  Loss of items due to an incorrect shipping address is the sole responsibility of the purchaser.


Order Shipping

In the rare event of damage or loss of items in transit please contact us at:  Once the matter is investigated we will either replace your purchase or in the event that the item is no longer available, make any refunds due back to your account. 

Please note we are only able to take action for the loss of an item if it has not been delivered within 10 working days for UK, 25 working days for Europe and 32 working days for the rest of the world from the date of dispatch.  

Shippings costs

Orders below £150:

UK Standard 1st Class: £3.99
European Standard: £5.70
Rest of world Standard: £7.41

Orders over £150 are shipped for free.

Estimated Postal Times

If you're in the UK, you should receive your order within 3-5 days.  For Europe and the rest of the world, between 5-10 days.