FAQ

Do you have a size guide?

Sizing for our kit can be found here.

 

How do I pay for my order?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as Saikel gift vouchers and unicorn tears.

 

How do I use my gift voucher?

Type the code in the box at the checkout and the value will be deducted from your order – simple!

 

WHAT IF I LIVE OUTSIDE THE EU?

Use the Contact Form or email us at contact@saikel.cc and we'll happily provide you with a special discount code to remove the UK VAT.

 

What’s the deal with shipping?

Good news: we’ll ship for free if you spend more than €150, otherwise we’ll apply the cost at checkout. Your order will be dispatched within 1-3 working days and arrive  so you can get out on your bike.

 

My order hasn’t arrived, now what?

Get in touch with us using our contact form.  Don’t forget to quote your order number. Allow up to 21 days for your order to arrive before contacting us – delivery times are sometimes out of our control.

 

Can I buy Saikel kit in store?

Not yet. We’re working on getting our kit into stores so we’ll keep you in the loop with that as it happens.

 

Where do you ship?

All over the world – we want everyone to enjoy our kit!

 

How do I look after my kit?

Take a look at our care instructions here.

 

How do I return an item?

Please use the contact form to register your return before sending, we need to issue a returns number.

Kit must be unworn, unwashed and complete with original tags. We might refuse your return if it arrives in any other state.

Make sure you return your items to us within 14 days of receipt.

 

Can I swap kit for a different design or colour?

We can only swap sizes in the same design and colour that you ordered. If you change your mind about the design or colour, you’ll need to return the items and place a new order in your desired combination.